Overview of our services

What We Do

Homelessness and Housing

Adult Homeless Pathway (Oxfordshire) - Providing accommodation and support to single homeless people over the age of 18 across North Oxfordshire, West Oxfordshire, and Oxford City. We have 83 rooms in a mixture of shared houses in Oxford, Witney, and Banbury in which we can support clients to help them build skills and move onto long-term independent living. When moving on from the pathway 12 weeks resettlement support is also offered to support people with the transition and to also settle them into their new homes.

Supported Lettings (Oxford City) - We work with clients when they move into social housing for the duration of their 12-month probationary period of their tenancies. This is specifically for clients who would, without our interventions, be considered unsuitable for social housing. We help them with all aspects of tenancy sustainment, for example, utilities set-up, social inclusion, change of benefits, change of GP, mental/physical health and substance misuse.

Embedded Housing Workers (Oxfordshire) - EHWs are located at hospitals across Oxfordshire to reduce the number of patients who have extended stays in hospital because, although they are medically well enough to be discharged, they either have no housing provision at all, or there are barriers to them returning to their own accommodation. They work with medical teams to reduce the number of patients discharged with no housing provision in place and prevent repeat admission of rough sleepers. They ensure presentations to local housing authorities are done in a managed way, identify and understand patients’ housing issues to enable a successful discharge, and monitor and report on outcomes.

Housing First (Milton Keynes) - An evidence-based approach that puts the provision of an independent home first, followed by personalised support, to enable individuals with a history of entrenched or repeat homelessness to begin recovery. Research shows that through this approach residents are 70-90% more likely to remain housed. Working with Milton Keynes Council, who provide the accommodation, our ‘Housing First’ service supports adults over the age of 18 who have been rough sleeping in Milton Keynes and have a local connection to the area.

Housing First (Oxfordshire) - Housing First Oxfordshire provides a home and intensive support to former rough sleepers during their journey from rough sleeping to a more settled lifestyle within their own home and to improve their health and wellbeing.

Housing Support Service (Oxfordshire) - Connection Support has been running the Housing Support Service in Oxfordshire since its foundation in 1995. The service is delivered by floating support workers, using a person-centred approach, to enable clients who are at risk of homelessness to maintain their tenancies and access services to avoid entering the homeless pathway. The team support and equip clients with the tools to manage their money, navigate benefits, be independent and avoid homelessness.

Next Steps Accommodation (Milton Keynes) - Next Steps Accommodation placements are for people identified with lower-level support needs who have previously been homeless and require support and interventions to sustain a tenancy. Clients can live in the accommodation for a fixed-term period of three years. After the fixed period clients are supported to access alternative properties and we secure long-term accommodation for people who are identified as ready to move on.

One Recovery Bucks (Buckinghamshire) - ORB provides support into rented accommodation for people over the age of 18 who are doing well in their recovery from drug or alcohol addiction (they must have abstained for at least 3 months). Pre-tenancy support is provided, alongside guidance on sustaining a tenancy and help with budgeting, accessing benefits, paying bills, training opportunities and employment. We have a total of 20 flats across the county.

Orchard House (Milton Keynes) - Supported accommodation for vulnerable homeless single people with medium to high mental health needs. There is 24/7 support on site and they also have one-to-one key workers to help them prepare to move on to a more independent lifestyle and an improved quality of life.

Reset (Buckinghamshire) - Support for ex-offenders to access accommodation and make positive life choices to reduce the risk of them reoffending and returning to prison. The team provides support with finding accommodation, tenancy sustainment, accessing benefits, training, education, and employment opportunities, help with physical or mental health issues or substance abuse.

Rough Sleeper Outreach and Rough Sleeper Initiative (Buckinghamshire) - Our Rough Sleeper Outreach Service enables rough sleepers to build a better future beyond street life. We support people living on the streets of Buckinghamshire to find more settled accommodation and receive the benefits they are entitled to. We enable them to access health, addiction, and other support services relevant to their individual needs. The Rough Sleeper Initiative has twenty-one emergency beds available for rough sleepers and support to enable them to move on successfully. This service also has a tenancy sustainment element, which provides life tools and support to rough sleepers in Buckinghamshire, so they can live independently in their own rented home. We help clients manage their money – rental payments, bills, budgeting, access to benefits, training, routes to employment, and access support for mental and physical health issues.

Rough Sleeper Outreach (Oxfordshire) - Our Outreach service in Oxfordshire helps people who are sleeping rough to find settled accommodation. Support workers also help them access health and mental health services, drug, and alcohol support services, and receive the benefits they are entitled to.

Step Down Housing (Oxfordshire) - Short-term housing for vulnerable patients who are medically ready to be discharged from the Oxfordshire University or Oxfordshire Foundation Trust Hospitals but lack suitable accommodation to continue their recovery. This includes people who are homeless, have a history of drug/alcohol misuse, people who have no recourse to public funds or issues with their immigration status, those fleeing domestic violence, or people with mobility issues. We appoint Embedded Housing Workers (EHWs) into the hospitals to upskill medical staff and social workers about the complexities of housing these patients.

South and Vale Floating Support and Winter Night Shelter - Our support workers are embedded alongside housing officers to support clients placed within temp accommodation to move on to more settled accommodation and provide resettlement for the initial weeks of their new tenancies. (This service also covers a Winter Night Shelter provision for rough sleepers within South and Vale, although this has only been held once due to COVID.

Mental Health

Acute Hospital Discharge, Acute Admissions Avoidance Service and Blessings (Milton Keynes) - Supporting clients who have been admitted into the acute mental health wards and supporting them back into the community and to sustain their tenancy.

Mental Health Intensive Support Service (Oxfordshire) - Support for up to five people with the highest and most complex mental health needs and who have not succeeded at independent living in the past. This client group have a history of street homelessness and require intensive support to gain the most basic life skills to enable them to adapt to living indoors, set up home and maintain a tenancy.

Mental Health Support Service (Oxfordshire) - As part of the Oxfordshire Mental Health Partnership we provide focused support for between 6 months to 2 years to help people with severe and enduring mental health issues move forward. Offering support around housing, benefits and social inclusion, this supports recovery and enables the clients to live more independently. Some of the team are embedded in the Adult Mental Health Teams to identify and support those patients who present with housing needs straight away.

Mental Health Support Service (Milton Keynes) - We offer housing related-support to help clients with mental health needs to avoid homelessness or to sustain a tenancy and maintain their independence. It’s a flexible service, which will meet with clients in the local community or in their home. Support moves with them wherever they go and the service complements and works in partnership with any statutory or voluntary agency where our support cannot wholly meet the needs of the individual. ‘Windrush’ is also part of this service – independent supported accommodation for clients with Autism.

Out of Hospital (Oxfordshire) - Our specialist support workers partner with a multi-disciplinary team of psychiatrists, social workers, and housing officers to support people with complex mental health who are homeless (or at risk of homelessness). They work to help people to move on from hospital to settled accommodation and prevent them returning to hospital in the future by solving housing and other linked issues to give them increased stability.

Rise and Shine (Oxfordshire) - The Rise & Shine service operates in partnership with Elmore Community Services. It provides targeted support for up to six months to help people to recover from mental health problems many of which were made worse as a result of the Covid-19 pandemic. We work alongside clients to provide short-term interventions to help improve mental well-being and enable recovery, build up their confidence and improve self-esteem.

SafeHaven+ (Buckinghamshire) - Working alongside Buckinghamshire Mind, Citizens Advice Bucks, Oasis Partnership and Adult Mental Health Teams this service provides support to adults with mental health issues and potentially complex needs. The project as a whole aims to avoid crisis and admission to hospital and improve overall mental health and wellbeing and Connection Support’s role is to provide intensive support specifically relating to housing.

Prevention Matters (Buckinghamshire) - Prevention Matters supports people over the age of 18 who are struggling to remain independent in their own home, having difficulty getting out and about, recovering from an illness or feeling lonely, isolated or anxious. The support workers help them to regain their confidence and maintain their independence.

Family Support

Boost Parenting Advice & Support (Buckinghamshire) - Boost provides support, motivation, encouragement, and advice to parents living in Buckinghamshire to take steps towards creating a more stable and positive environment in which their children can thrive.

Direct Payment Support Services (Milton Keynes) - In some circumstances, social or health care users can be given money in the form of a Direct Payment from their local authority to commission their own services which enables disabled people to tailor their own care arrangements that suit their unique circumstances and lifestyle. Where local authorities may tend to offer, for example access to a day centre, individuals might prefer to meet friends for lunch, to go fishing, or attend a local gym, but need support to do so. This service supports the person to employ a carer or personal assistant directly by helping to find suitably qualified employees, providing comprehensive employment advice and offering a Payroll Service to process payslips and administrate HMRC responsibilities on the employer’s behalf.

Family Solutions Plus (Oxfordshire) - Support for parents and carers who experience mental health issues that then impact the home environment for their children to the extent that they are under a plan with social services. In partnership with Oxfordshire Mind and Elmore Community Services, clients are offered up to six individual sessions with adult facing practitioners embedded in social care teams. These mental health workers provide tools to help parents learn how to manage their mental health better in order to stabilise their environment and ultimately prevent the need for their children to be placed into the care system.

Thrive (Buckinghamshire) - Thrive provides support to families in specific areas, delivered by a team of Family Liaison Workers, supported by volunteer parenting mentors, peer mentors and family advocates, to work alongside families, supporting, encouraging and empowering the family to build their skills, confidence and parental wellbeing to create a stable positive environment for their children. We offer a tailored programme of support to each family, based on listening to their social, emotional, educational and health needs which include, but are not limited to, substance dependency, domestic violence, learning difficulties, social exclusion, and lack of parenting skills.

Young People

Housing Interaction Trust (Buckinghamshire) - We have twelve units of accommodation specifically for young people to support those who have nowhere else to go. We support the young people to develop general household skills, budget and manage their finances, maintain personal health, prepare for independent accommodation and manage individual personal and emotional matters.

Padstones Supported Accommodation (Buckinghamshire) - Padstones prevents young people (aged 16-25 years) becoming homeless by providing accommodation along with visiting support. The team empower young people and develop their resilience, skills and knowledge to prevent the risk of homelessness arising again. It provides a safe and secure environment for residents to develop their potential and move towards more independent living. Accommodation is in two small residential projects in Burnham and High Wycombe, young people have a key worker for one-to-one support. For young people ready to move on from the higher support units, Padstones offers other accommodation with lower-level support.

Young People’s Supported Accommodation (Oxfordshire) - YPSA provides supported accommodation in Buckinghamshire and South Oxfordshire for young people (aged 16-25 years) leaving care. Young people referred to us by Oxfordshire County Council are provided with their own accommodation and regular visits from a Support Worker to help them gain confidence in living independently.

Refugee Resettlement

Refugee Resettlement (Oxfordshire) - This service is for refugees resettling in the UK as part of Government’s sponsored resettlement schemes. The families supported live in the South and Vale and the Cherwell District areas of Oxfordshire and we provide a range of emotional and practical support to help the families settle into everyday life. The team supports families mostly coming from Afghanistan, Syria, Iraq and Sudan to manage the transition from living in camps and unsettled accommodation to making a home in Oxfordshire, and helps them to adapt to different social norms and legal frameworks. We work with them through the whole process from airport pick up to the point they can live independently and manage their tenancy without the need for support. The team connects the families to health services and mental health support, schools, English language classes, employment opportunities and local community groups. Working alongside volunteers they also provide information about culture and life in Britain to enable them to make those steps towards living a settled life in the UK.

No Recourse to Public Funds (Buckinghamshire) - Providing support to people experiencing homelessness in Buckinghamshire who do not have access to state-funded benefits and housing. People in this situation are often not allowed to work, neither are they eligible for benefits, nor allowed to use public services except for basic health care. This leaves them at high risk of abuse and exploitation. The aim is to help this group of people move on from the trauma of homelessness, by offering them dignified accommodation, whilst they receive help and advice to resolve any legal matters including their immigration status, and help them to get their lives back on track.

No Recourse to Public Funds (Oxfordshire) - Helping people experiencing homelessness in Oxfordshire who have lost or don’t have access to state-funded benefits and housing. This project is funded by the Oxfordshire Homeless Movement, and the aim is to provide tailored support to allow these people to become self-sufficient and take practical steps to rebuild their lives. We work in partnership with Aspire and Asylum Welcome to help this group of people move on from the trauma of homelessness. Working with local housing association SOHA and Edge Housing, we can offer these clients dignified accommodation, whilst they receive help and advice to resolve any legal matters including their immigration status, and help them to get their lives back on track.